Policy
This page explains how Brickora may collect, use and store information when you browse the website, contact us, enquire about buying, or offer models for sale.
Last updated: 12 September 2026.
Who is responsible
Brickora Collectibles Limited, company number 17264875, is responsible for the personal information described in this policy. Privacy enquiries can be sent to hello@brickora.co.uk.
Lawful use
Depending on the circumstances, Brickora processes information to take steps requested before a transaction, perform a contract, meet legal obligations, or pursue legitimate interests such as responding to enquiries, keeping appropriate business records, resolving disputes and protecting the website and business.
Overview
Brickora uses personal information to respond to enquiries, discuss model sales, manage communication, and improve the website. We do not aim to collect unnecessary personal information.
When you email Brickora, we may receive your name, email address, phone number, location, and any details you choose to include.
We may keep information about the model, collection, condition, photos, pricing discussion, collection options, or buying enquiry.
Basic technical information, which may include an IP address and request details, may be processed to host, secure and understand use of the website.
If you buy from or sell to Brickora, we may keep records needed for order handling, accounting, tax, support and audit purposes.
Buying from Brickora
If you contact Brickora about buying a model, we may use your information to answer questions, send additional photos, confirm availability, discuss delivery or collection, and keep a record of the enquiry.
Please avoid sending sensitive personal information unless it is necessary for the enquiry.
Selling to Brickora
If you offer models or a collection to Brickora, we may use the information you provide to assess the items, review photos, discuss condition, agree next steps, and arrange collection, postage or payment where appropriate.
Photos you send may include personal surroundings. Please check images before sending them and remove anything you do not want shared with us.
How information is used
Brickora uses information for normal business purposes connected to enquiries, buying, selling, stock review, customer support and website operation.
To reply to emails, answer questions, send information, and follow up on active enquiries.
To assess models, photos, completeness, packaging, condition, and whether Brickora may be interested in buying.
To keep reasonable records for orders, purchases, payments, tax, accounting, audit trails and dispute handling.
To keep the website available, secure, useful, and working properly across desktop and mobile browsers.
Sharing
Brickora does not sell personal information to advertisers or unrelated third parties. Information may be shared only where needed to run the website, manage email, complete a transaction, use payment or delivery services, comply with legal obligations, or protect the business.
Relevant providers include Cloudflare for website hosting and security, Zoho for business email, eBay for orders and payments, and Royal Mail for delivery. Limited Cloudflare website data is also handled using Google services for non-invasive analytics.
Retention
Customer-support conversations, emails, order, payment and accounting records may be retained for up to six years where needed for business, tax, accounting, audit or dispute-handling purposes. Information that is no longer needed will be deleted or securely disposed of.
Cookies
Brickora does not use advertising or marketing cookies. Technical information may still be processed by the services used to host, secure and operate the website, as described in this policy.
Service providers
Some providers may process information outside the UK. Where this applies, Brickora relies on the safeguards made available by the relevant provider and applicable data-protection law.
Your choices
You can ask Brickora about personal information you have provided, request a correction, or ask for information to be deleted where it is no longer needed and there is no legal or business reason to keep it.
You can ask what personal information Brickora holds about you.
You can ask for incorrect or outdated information to be corrected.
You can ask for information to be deleted where it is no longer needed.
You can contact Brickora if you have a privacy question or concern.
Additional rights
Depending on the circumstances and lawful basis, you may have rights to restrict processing, object to processing, or receive information in a portable format. These rights are not absolute, and legal or business record-keeping requirements may still apply.
Complaints
Please contact Brickora first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.
Privacy contact
Email Brickora if you have a privacy question, need to update your details, or want to discuss information you have sent to us.
